Data Protection & Privacy

Slotoh Privacy Policy – How We Keep Your Data Safe in the Philippines

Your privacy matters to us at Slotoh. This policy explains in plain language exactly what personal information we collect from Filipino players, why we collect it, how we use it, who we share it with, and what your rights are under Philippine data protection law. We've written this to be straightforward and readable — not buried in legalese that no one actually gets through.

Last Updated: June 2025
Philippines (PH)
RA 10173 – Data Privacy Act
SSL Encrypted Platform

Your Privacy at a Glance

These cards summarise the core privacy principles Slotoh operates under. The full policy below contains the complete details — please read it in full.

We Only Collect What We Need

Slotoh collects only the personal data required to operate your account, process transactions, verify your identity, and comply with Philippine gaming regulations. We don't collect data for the sake of it.

We Don't Sell Your Data

Slotoh does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to run your account and deliver the services you signed up for — nothing else.

SSL Encryption on All Data

All data transmitted between your device and the Slotoh platform is encrypted using industry-standard SSL/TLS technology. Your payment details and personal information are protected in transit at all times.

You Control Your Data

Under the Philippine Data Privacy Act (RA 10173), you have the right to access, correct, and request deletion of your personal data. Slotoh provides clear channels to exercise these rights from within your account.

Payment Data Is Never Stored

Your full GCash, Maya, or card details are never stored directly on Slotoh servers. All payment processing is handled by PCI-DSS certified payment gateway partners. We only store transaction references, not raw payment credentials.

Opt Out of Marketing Anytime

Marketing and promotional communications from Slotoh are optional. You can unsubscribe from SMS, email, or push notifications at any time through your account preferences — without affecting your ability to use the platform.

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Before you read on: This Privacy Policy applies to all registered players and visitors of the Slotoh platform at slotoh.net. By using Slotoh, you confirm that you have read and understood this policy. If you have questions about anything in here, our support team is available 24/7 via live chat or at support@slotoh.net.

1 Who We Are

Slotoh ("we," "us," or "our") is an online gaming platform operating at slotoh.net, serving registered players in the Philippines. Slotoh acts as the data controller for all personal information collected through the platform and is responsible for ensuring that your data is processed in accordance with this Privacy Policy and applicable Philippine law, including Republic Act No. 10173 (the Data Privacy Act of 2012) and its implementing rules and regulations.

This Privacy Policy covers all services offered through slotoh.net, including casino games, sports betting, live dealer tables, account management features, customer support interactions, and promotional programs such as the Refer a Friend scheme. It applies to personal data collected through the website, mobile browser, and any communications between you and Slotoh.

For questions specifically related to your personal data or this policy, you may contact our Data Protection Officer at support@slotoh.net, clearly marking your email "Data Privacy Inquiry."

2 What Personal Data We Collect

Slotoh collects the following categories of personal data, depending on how you interact with the platform:

2.1 Registration Data

When you create a Slotoh account, we collect:

  • Full legal name as it appears on your government-issued ID
  • Date of birth (to verify you are at least 21 years of age)
  • Residential address (city, province, and postal code)
  • Mobile phone number
  • Email address
  • Username and encrypted password

2.2 Identity Verification Data (KYC)

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect:

  • Copies of government-issued photo ID (Passport, Driver's License, UMID, National ID / PhilSys, SSS ID, PhilHealth ID, Voter's ID, or PRC ID)
  • Proof of address documents (utility bills, bank statements, or government-issued documents dated within the last three months)
  • Selfie photographs taken for liveness verification purposes

2.3 Transaction Data

When you deposit or withdraw funds on Slotoh, we collect transaction records including:

  • Deposit and withdrawal amounts and timestamps
  • Payment method type (e.g., GCash, Maya, BDO, BPI)
  • Transaction reference numbers provided by payment processors
  • Account balance history

Full payment credentials (GCash PINs, card numbers, bank account numbers) are never stored on Slotoh servers. These are processed exclusively by our certified payment gateway partners.

2.4 Gameplay Data

Slotoh records game activity data for the purposes of account management, responsible gaming monitoring, dispute resolution, and regulatory compliance. This includes:

  • Games played and bet amounts
  • Win and loss records per session
  • Bonus usage and wagering progress
  • Session duration and login/logout timestamps

2.5 Technical and Device Data

We automatically collect certain technical information when you access Slotoh:

  • IP address and approximate geographic location derived from it
  • Device type, operating system, and browser type
  • Pages viewed, features accessed, and navigation patterns
  • Cookie identifiers and session tokens (see Section 7)

2.6 Communications Data

When you contact Slotoh support, we retain records of those communications — including live chat transcripts, emails, and support ticket history — for quality assurance, training, and dispute resolution purposes.

Data Category Examples Collected At
Registration DataName, date of birth, mobile number, emailAccount creation
KYC / VerificationGovernment ID, proof of address, selfieFirst withdrawal / compliance check
Transaction DataDeposit amounts, payment method type, transaction IDsEach financial transaction
Gameplay DataGames played, bet sizes, session durationDuring platform use
Technical DataIP address, device type, browserEvery platform visit
CommunicationsSupport chat logs, emailsWhen you contact support
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3 How We Collect Your Data

Slotoh collects your personal data through the following means:

  • Directly from you — when you register, complete your profile, make a deposit, submit a withdrawal, contact support, or participate in a promotion
  • Automatically — through your use of the Slotoh website, including cookies, session identifiers, and server logs that record your interactions with the platform
  • From third-party partners — including payment processors (such as GCash, Maya, and bank platforms), KYC verification service providers, and fraud detection systems that share data with Slotoh to facilitate identity confirmation and transaction security

We do not purchase or source personal data from data brokers or independent marketing list providers.

4 Why We Use Your Personal Data

Slotoh uses your personal data for the following purposes:

  • Account Management: Creating, maintaining, and securing your Slotoh player account
  • Service Delivery: Processing deposits and withdrawals, settling bets, crediting bonuses, and enabling access to games and betting markets
  • Identity Verification: Confirming your age and identity in compliance with Philippine gaming regulations and anti-money laundering requirements
  • Fraud Prevention and Security: Detecting and preventing fraudulent account activity, duplicate accounts, unauthorised access, and financial crime
  • Customer Support: Responding to your enquiries, resolving disputes, and managing account issues
  • Responsible Gaming: Monitoring gaming behaviour to identify potential signs of problem gambling and to support voluntary self-exclusion or limit-setting requests
  • Legal Compliance: Meeting our obligations under the Philippine Data Privacy Act, PAGCOR licensing requirements, and AML/CFT regulations
  • Platform Improvement: Analysing aggregate usage patterns to improve the design, performance, and features of the Slotoh platform
  • Marketing Communications (Optional): Sending promotional emails, SMS, or push notifications about new games, offers, and bonuses — only where you have opted in to receive these

5 Legal Basis for Processing Your Data

Under the Philippine Data Privacy Act of 2012 (RA 10173), Slotoh processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering on Slotoh — including account creation, transaction processing, and game participation
  • Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including gaming licence conditions, KYC/AML requirements, and financial reporting obligations
  • Legitimate Interests: Processing that serves Slotoh's legitimate business interests, such as fraud prevention, security monitoring, and platform analytics — where these interests are not overridden by your privacy rights
  • Consent: Processing that you have explicitly consented to, such as receiving marketing communications. You may withdraw consent at any time without affecting your use of the platform

6 Who We Share Your Data With

Slotoh shares your personal data only where necessary and with appropriate safeguards in place. We do not sell your personal data. The categories of third parties we may share data with are:

6.1 Payment Processors

We share transaction-related information with payment gateway providers including GCash, Maya, GrabPay, InstaPay/PESONet network partners, and card processing networks. These partners receive only the data necessary to process your specific transaction and are bound by their own privacy and security obligations.

6.2 KYC and Verification Providers

We use third-party identity verification services to confirm the authenticity of documents you submit during the KYC process. These providers process your ID documents and biometric verification data under strict confidentiality obligations and may not use your data for any purpose other than verification on behalf of Slotoh.

6.3 Regulatory and Law Enforcement Authorities

Slotoh may be legally required to share player data with Philippine government authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies where we receive a valid legal request or are obligated to report under applicable law. We will notify you of such disclosures where we are legally permitted to do so.

6.4 Technology and Infrastructure Partners

We use third-party technology partners for services including cloud hosting, cybersecurity, platform analytics, and customer support tooling. These partners access personal data only to the extent necessary to provide their specific service to Slotoh and are contractually bound to handle your data in accordance with this Privacy Policy.

6.5 Game Content Providers

Some games available on Slotoh are provided by third-party game developers and live studio operators. These providers may receive anonymised session data required to deliver the game experience. Live dealer game providers may collect IP address and session data as part of their stream delivery process.

Cross-Border Data Transfers: Some of Slotoh's technology partners operate infrastructure outside the Philippines. Where this occurs, Slotoh ensures that appropriate data transfer safeguards are in place, including contractual protections consistent with the requirements of the Philippine Data Privacy Act.

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7 Cookies and Tracking Technologies

Slotoh uses cookies and similar technologies to operate the platform, remember your preferences, keep your session active, and understand how players use the site. Here is a breakdown of the types of cookies we use:

Cookie TypePurposeCan You Opt Out?
EssentialKeeping you logged in, processing transactions, maintaining session securityNo — required for the platform to function
FunctionalRemembering your language preference, display settings, and recently played gamesYes — disabling may affect your experience
AnalyticsUnderstanding which pages and features are most used, identifying performance issuesYes — opt out via cookie preferences
MarketingDelivering relevant promotions and tracking the effectiveness of Slotoh's own marketingYes — opt out at any time via account preferences

You can manage your cookie preferences through your browser settings or through the cookie preference centre accessible from the footer of slotoh.net. Disabling essential cookies will prevent you from logging in and using the platform.

8 How We Protect Your Data

Slotoh takes the security of your personal and financial data seriously. The following measures are in place to protect your information:

  • SSL/TLS Encryption: All data transmitted between your device and Slotoh is encrypted using industry-standard transport layer security. This applies to account login, deposits, withdrawals, and support communications.
  • Encrypted Password Storage: Your account password is never stored in plain text. Slotoh uses modern hashing algorithms to store password data so that it cannot be recovered even in the event of a breach.
  • Two-Factor Authentication (2FA): Slotoh offers two-factor authentication for all accounts. We strongly recommend enabling 2FA to add an additional layer of protection to your login.
  • Access Controls: Access to player personal data within Slotoh is restricted to staff who require it for their specific role. Access logs are maintained and reviewed regularly.
  • Regular Security Audits: The Slotoh platform undergoes regular security assessments and penetration testing by qualified cybersecurity professionals.
  • Incident Response: In the event of a data breach that poses a risk to your rights, Slotoh will notify affected players and the National Privacy Commission within the timeframes required by Philippine law.

Despite these measures, no digital system can guarantee absolute security. You play a role in protecting your account by keeping your password confidential, enabling 2FA, and logging out of shared devices after each session.

9 How Long We Keep Your Data

Slotoh retains your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. The following retention periods apply:

  • Active account data: Retained for the lifetime of your Slotoh account and for a period of five years following account closure, in line with gaming regulatory and financial record-keeping requirements
  • KYC and identity verification records: Retained for a minimum of five years following account closure, as required by AML regulations applicable to Philippine gaming operators
  • Transaction records: Retained for a minimum of five years from the date of each transaction
  • Support communications: Retained for three years from the date of each interaction
  • Marketing consent records: Retained until you withdraw consent, and for one year thereafter as evidence of the consent history
  • Analytics and technical data: Aggregated data is retained indefinitely; individual-level technical data is anonymised or deleted within 12 months

When data is no longer required and no legal basis exists for its retention, Slotoh securely deletes or anonymises it so that it can no longer be linked to you as an individual.

10 Your Rights Under Philippine Data Privacy Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data held by Slotoh:

  • Right to Be Informed: The right to know what personal data Slotoh holds about you and how it is used — which this Privacy Policy fulfils
  • Right of Access: The right to request a copy of the personal data Slotoh holds about you
  • Right to Rectification: The right to correct inaccurate or incomplete personal data
  • Right to Erasure: The right to request deletion of your personal data, subject to our legal obligations to retain certain records
  • Right to Data Portability: The right to receive your data in a structured, commonly used format
  • Right to Object: The right to object to processing of your data for direct marketing or where processing is based on legitimate interests
  • Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated

To exercise any of these rights, contact us at support@slotoh.net with the subject line "Data Privacy Request." We will respond within 15 working days of receiving your request. We may need to verify your identity before processing certain requests.

Note on Erasure Requests: Slotoh is legally required to retain certain records — including transaction history, KYC documents, and gameplay data — for regulatory and AML compliance purposes. Deletion requests for these categories of data will be partially fulfilled: we can anonymise data where deletion is not possible, but cannot delete records subject to mandatory retention periods.

11 Children's Privacy

The Slotoh platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data without proper consent, we will immediately close the account, return any deposited funds, and delete the associated personal data.

If you believe a minor has registered on Slotoh, please contact us immediately at support@slotoh.net so we can take prompt action. The protection of minors from online gambling is a non-negotiable priority for Slotoh.

12 Marketing Communications

Slotoh may send you promotional emails, SMS messages, or push notifications about new games, upcoming events, bonus offers, and platform updates — but only where you have consented to receive these communications.

You can withdraw your marketing consent at any time by:

  • Updating your communication preferences in your Slotoh account settings
  • Clicking the unsubscribe link at the bottom of any Slotoh marketing email
  • Contacting our support team via live chat or email at support@slotoh.net

Opting out of marketing communications does not affect Slotoh's ability to send you transactional communications — including deposit confirmations, withdrawal notifications, account security alerts, and support replies — as these are necessary to operate your account and are not marketing in nature.

Self-excluded players are automatically removed from all marketing lists for the duration of their exclusion period, with no action required on their part.

13 Changes to This Privacy Policy

Slotoh may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will notify registered players via the email address or mobile number on file at least 14 days before the changes take effect, where possible.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the Slotoh platform after an updated policy is published constitutes acceptance of the revised terms.

14 How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Slotoh handles your personal data, please reach out to us through any of the following channels:

Email

support@slotoh.net
Subject: "Data Privacy Inquiry"
Response within 24–48 hours on business days

Live Chat

Available 24/7 through the chat icon on the Slotoh platform — for quick questions about your data or account

NPC Complaints

If you believe your data rights have been violated, you may file a complaint with the Philippine National Privacy Commission at privacy.gov.ph

Effective Date: This Privacy Policy is effective as of June 2025. It replaces all previous versions. The current version is always accessible at slotoh.net/privacy-policy. By using Slotoh on or after this date, you acknowledge that you have read and understood this policy.

Your Privacy Rights at Slotoh

As a Filipino player on Slotoh, these are the specific rights you have under the Philippine Data Privacy Act and how to exercise them.

Right to Access

Request a full copy of the personal data Slotoh holds on you. We'll provide it within 15 working days of receiving your written request.

Right to Correct

Found an error in your registered details? You can update most information directly from your account settings, or request corrections via support.

Right to Delete

Request deletion of your personal data. Note that some records must be retained for regulatory compliance — we'll explain which, and anonymise what we legally can.

Right to Object

Object to Slotoh processing your data for direct marketing at any time. We'll stop immediately. You can also object to processing based on legitimate interests.

Right to Portability

Request your data in a structured, machine-readable format for transfer to another service provider, where technically feasible.

Withdraw Consent

Withdraw consent for marketing communications at any time through your account preferences — your ability to use Slotoh is not affected.

File a Complaint

If you believe Slotoh has violated your data rights, you may file a formal complaint with the Philippine National Privacy Commission.

Right to Be Informed

Know exactly what data we hold, why we hold it, and how it is used — which is precisely what this Privacy Policy is designed to tell you.

Trusted by 500,000+ Filipino Players

Your Data Is Safe at Slotoh — Play with Confidence

Register on Slotoh and enjoy 3,200+ games and sports betting — knowing your personal data is protected by SSL encryption, strict access controls, and your rights under Philippine data privacy law.

21+ only. Please gamble responsibly. Responsible Gaming tools available.